Crappy customer care… Are unable to arrive at financing officer. Already been refinance techniques. Turned-in all the paperwork, skipped 5 closings. Still waiting! Taking a loss. Troublesome support service. Crappy offer! How performed it arrive at 4.5 million inside the conversion process? Pose a question to your Says Lawyer Office.
It continue animated me to the brand new mortgage processors
Dreadful customer care. I was dealing with a refinance since zero nearer to closing than I became when you look at the Summer. Customer service try bull crap. They just import us to different people, i am also bounced around such as for example a baseball. Really disappointed and angry and you can in the morning moving my financial as soon as possible. Do not suggest New Rez whatsoever.
My loan was which have Ditech and it also was marketed so you can The Rez
Do not use NEWREZ….most significant mistake We have produced. Already been trying to refi. As the Can get it’s now Oct still wishing. We have delivered the same papers in the many times. Can’t arrive at anybody of the mobile phone. My financing are accepted 8 weeks before still prepared. The firm try bull crap wade somewhere else.
The brand new Rez ‘s the bad mortgage lender!! The new Rez entitled and you may accessible to refi my financing during the a all the way down interest. The mortgage Manager Ryan informed me it would be simple “no hassle”. He plus said no need for another assessment because the financing was only one year dated therefore weren’t providing any extra cash aside! HA… 5 days afterwards he is requesting docs it actually have. The loan Chip you should never see the docs We upload on their safe web site. The newest surely bad lender We have actually caused! Rescue the fresh new fury and find another lender!!
NewRez/Shellpoint gotten the financial away from Ditech. First percentage so you’re able to NewRez was at , and this we set up through the NewRez website for automated payments to your firstly every month. All went really up to . They never took the fresh new commission which was said to be taken from your checking account! I don’t see until i had a trip to your off specific uncommon count claiming they were NewRez, didn’t speak with him or her as we didn’t accept the quantity. Checked-out all of our account online through their site and you will reasonable and you may view the fresh new October payment hadn’t already been automatically gotten! Got with the cell phone that have NewRez customer service instantly to track down out what was going on and you can are advised it had been particular version of “glitch”. Actually, money having been move to own commission very well while the ! There is certainly plenty of profit the fresh checking account for it! We talked that have one or two additional people to your , with the next individual using fee over the phone having the new statement off the girl that there could be no later fees, no payment therefore might possibly be ACH. It is now as well as on the page it is exhibiting myself that it is an enthusiastic unapplied percentage! What the heck, this is the Oct step one commission and ought to have been applied as such Instantaneously into the . So we log in to the telephone once again together now and ask what are you doing? Are advised one to she would instantly consult it is put on the brand new Oct fee and you may “you are not later” I contacted the bank following talking to NewRez with the and you will the bank told you “zero try at percentage had been questioned of the NewRez/Shellpoint, it (the financial institution) commonly ending one payment therefore we have an abundance of money to pay for 4 numerous years no credit check installment loans Cleveland of money”! You will find less than 12 months kept about this initially financial and are seriously given going to the state attorney general’s office, the higher company bureau, choosing a legal professional and investing it out-of now. Our on the web account having NewRez shows the following percentage getting auto-repaid is scheduled getting Nov step 1, however if i make an effort to go through the scheduled automatic costs, they tells us we can’t while the membership is actually “overdue”. This is so wrong toward of many membership! We have Never been later in the 30 years with the home loan fee therefore keeps the best credit history more than 850! Are they today planning to fuck our very own credit history? Abstain from Him or her!